USA: FirstToSee

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1. Implementation procedure

Name of the institution running website/application:Pierce County; Pacific Northwest Economic Region
Type of the institution running website/application:

an implementation execute by a government institution

Source of financing:

public resources - local governments and other local authorities,

Year of launching the website/application: 2013
Service's/application's rating:

2. Implementation's characteristics

The FirstToSee is a crisis management system implemented in Pierce County, the United States. It was designed to support the existing emergency system rather than replace it.

The first level of the service’s functionality entails submitting reports on the observed crisis situations, such as accidents, natural disasters or crimes. The application aims to enhance the emergency system and not replace the emergency number.

A mobile application was created and made available to all users that allows them to report the necessity of undertaking an intervention by a particular group of emergency professionals. A report can take the form of a picture, description or a picture accompanied by a description. The reporting person specifies the location where the event occurred with the use of the available map (the application uses a location system) or by providing a concrete address.

It is also possible to make reports via the website.

Access to the service’s basic functionalities doesn’t require login.

The second level of the service’s functionality, which can be accessed after logging in, offers the following possibilities to users:

  • keeping track of the changes within the area of the reported event;
  • access to other reports;
  • publishing intervention notifications through Twitter;

The FirstToSee service is integrated to Twitter (submitting reports). FirstToSee also uses YouTube where a series of instruction videos are available.

3. Detailed description categories

Type of the service's/application user:
  • G2C: citizens
The application service's usage area:
  • services: cooperation of institutions and citizens in the implementation of public tasks ("we inform, talk and cooperate")
A communication - an indication of all the media and dissemination
  • Independent website dedicated to the application / solution eGov
  • Application dedicated for mobile devices or computers local
Access to the full functionality of the service
  1. Access to the service requires you to register your account on the site - registration requires a specific data
    • Name
    • Surname
    • email adress
    • password
    • other poll's question
Tracking of user's activity:
  • the acceptance by the site administrator / service
The service's/application's usage areas
  1. Safety: Reports to police/fire brigade, etc.
Forms of interaction with users:
  1. Social networks (connected with Fb, Twitter, etc.)
  2. Search engine
  3. Video materials
  4. Transfer content - text, images, videos, etc.
  5. Location users
Service's/Application's integration to social networking sites
  • Yes
Availability of service/application use instruction
Is the connection encrypted?
  • Yes

4. Service's/Application's integration with social networking sites

As for: 2.03.2015
YouTube number of subscribers: 10, number of films: 14

5. Screen gallery

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