NO: Bergen Kommune

Bergen Kommune

1. Implementation procedure

Name of the institution running website/application:Bergen Kommune
Type of the institution running website/application:

an implementation carried out by local government institution

Source of financing:

public resources - local governments and other local authorities,

Year of launching the website/application: 2010
Service's/application's rating:

2. Implementation's characteristics

Bergen Kommune is a community portal of the city of Bergen. It is one example of local government portals using e-Gov 2.0 solutions for communication with residents. Via the portal, a user has access to all necessary information on the services provided by the local government, including health care, environment protection, or cultural events.

The website is extensive in the section including information for job seekers and immigrants. A user can send their resume via the website, as well as contact an institution providing assistance in finding a job. Foreigners can also find information on conditions required to obtain work permit, as well as can download necessary documents.

Furthermore, the website comprises a collection of public data made available as part of implementation of the open data policy. Users can review information on the municipal budget expenditure, budget proposals for the next year (including all projects of parties having their representatives in the council), information about building plans for each plot located within the territory of the municipality.




open data

Open data:

Annual reports on activity and expenditure of the municipality

Annual reports on activity and expenditure of the municipality

Subsite with an individual user’s field

Subsite with an individual user’s field

Login window to a citizen’s account along with available ways for logging in

Login window to a citizen’s account along with available ways for logging in:

3. Detailed description categories

Type of the service's/application user:
  • G2C: citizens
  • G2B: business
The application service's usage area:
  • informational role fulfilled by public institutions (“we inform”)
  • participation and opinions ("we inform and talk")
A communication - an indication of all the media and dissemination
  • A website of the institution that provides application / solution eGov; includes a thematic section of the application
Access to the full functionality of the service
  1. Dostęp do usługi bez rejestracji konta w serwisie - ALE dostęp wymaga podania określonych danych
    • public registry ID Electronic ID: MiniID (PIN from sms code), BankID, BuyPass (Intelligent Card), Commfides (USBpassword)
The service's/application's usage areas
  1. Taxes: income statements, tax settlements for Tax Offices
  2. Services for unemployed
  3. Social care: benefits, care
  4. Document-related issues
  5. Construction-related issues
  6. Safety: Reports to police/fire brigade, etc.
  7. Services related to health care
  8. Education
  9. Open Data
  10. The cooperation of citizens with public institutions (voluntary civic)
  11. Local government portals
  12. Promotional and informational activities carried out by public institutions
Forms of interaction with users:
  1. Social networks (connected with Fb, Twitter, etc.)
  2. Linking to external applications
Service's/Application's integration to social networking sites
  • Yes
Availability of service/application use instruction
  • None
Is the connection encrypted?
  • Yes

4. Service's/Application's integration with social networking sites

As for: 14.04.2015
Facebook number of fans: 8 275
Twitter number of followers: 1 822, number of tweets: 757

5. Screen gallery