UK: Enfield County

Enfield County

1. Implementation procedure

Name of the institution running website/application:Enfield Council
Type of the institution running website/application:

an implementation carried out by local government institution

Source of financing:

public resources - local governments and other local authorities,

Year of launching the website/application: 2013
Service's/application's rating:

2. Implementation's characteristics

The service of the Enfield County located to the north of London, Great Britain. In the Index Website Review, it was listed, next to the website of the Hounslow County, as the best local government site in the whole Great Britain (

The website offers a wide range of online services with many interactive functions. Users can also easily report any problems or faults identified within the public space to representatives of local services or authorities. The site features a clear, intuitive division into services:

  • concerning individual citizens (MyEnfield, Report: My House)
  • concerning the community (Our Enfield, reporting issues related to the public sphere).

The website offers three access levels. At the first one, not requiring logging in, a user can become familiar with a big amount of information about the County’s life. At the second level, on the My Enfield subpage (, a user can register and, then, login to one of the two types of account: Resident or Business/Landlord. To create the first type of account, one needs to fill in a short questionnaire (, providing the Electricity Supply Number and main personal data. Creating an account of the second type also requires completing a questionnaire, but this time the user only answers open questions, submitting information such as the name of his/her enterprise, address and the bank account number. A resident’s account registration is done through an external website (, while business entities can create their accounts without leaving the My Enfield site (

The County’s website allows citizens to contact representatives of local authorities with regard to both formal issues (paying taxes, applying for benefits, submitting application for issuing documents) and less formal ones that are, nonetheless, significant from the point of view of the quality of citizens’ life. This relates mainly to the reporting of faults in infrastructure, acts of vandalism or locations hazardous to health. It is possible for citizens to inform local authorities about any places where they should, according to them, intervene.

3. Detailed description categories

Type of the service's/application user:
  • G2C: citizens
  • G2B: business
The application service's usage area:
  • services: cooperation of institutions and citizens in the implementation of public tasks ("we inform, talk and cooperate")
A communication - an indication of all the media and dissemination
  • A website of the institution that provides application / solution eGov; includes a thematic section of the application
Access to the full functionality of the service
  1. Access to the service requires you to register your account on the site - registration requires a specific data
    • Name
    • Surname
    • email adress
    • public registry ID numer abonenta energii elektrycznej
    • other poll's question
  2. Access to the service is not required to verify the identity of users / does not require registration of your account.
Tracking of user's activity:
  • verification via a link sent to your email
The service's/application's usage areas
  1. Taxes: income statements, tax settlements for Tax Offices
  2. Services for unemployed
  3. Social care: benefits, care
  4. Document-related issues
  5. Construction-related issues
  6. Solutions for business
  7. Services related to health care
  8. The public consultation the government dialogue with citizens, eg. On infrastructure solutions
  9. Environmental protection
  10. Education
  11. The cooperation of citizens with public institutions (voluntary civic)
  12. Collective decision making, crowdsourcing
  13. Local government portals
Forms of interaction with users:
  1. RSS Channel
  2. Social networks (connected with Fb, Twitter, etc.)
  3. Transfer content - text, images, videos, etc.
Service's/Application's integration to social networking sites
  • No
Availability of service/application use instruction
  • None
Is the connection encrypted?
  • Yes

4. Service's/Application's integration with social networking sites

As for: 16.02.2015
Facebook number of fans: 1696
Twitter number of followers: 6 078, number of tweets: 6 181
Flickr number of pictures: 20
YouTube number of subscribers: 31, number of films: 33

5. Screen gallery

Homepage << Strona główna >>

Window with options to choose from for taxpayers << Okno wyboru kategorii zgłaszanej interwencji >>

Possible ways of contacting the Council arranged according to the types of issues << Wykaz możliwych sposobów kontaktowania się z władzami miejskimi w zależności od rodzaju zgłaszanego problemu >>

A subpage that allows citizens to communicate with the Council and report detected defects, acts of vandalism, areas particularly hazardous for health, etc. << Podstrona serwisu poświęcona informowaniu mieszkańców o napotkanych w mieście problemach np. wandalizm, miejsca stanowiące zagrożenie dla zdrowia >>