1. Implementation procedure
2. Implementation's characteristics
The service of the Enfield County located to the north of London, Great Britain. In the Index Website Review, it was listed, next to the website of the Hounslow County, as the best local government site in the whole Great Britain (http://www.digitalbydefaultnews.co.uk/2013/06/10/hounslow-and-enfield-have-best-council-website-says-new-study/).
The website offers a wide range of online services with many interactive functions. Users can also easily report any problems or faults identified within the public space to representatives of local services or authorities. The site features a clear, intuitive division into services:
- concerning individual citizens (MyEnfield, Report: My House)
- concerning the community (Our Enfield, reporting issues related to the public sphere).
The website offers three access levels. At the first one, not requiring logging in, a user can become familiar with a big amount of information about the County’s life. At the second level, on the My Enfield subpage (http://www.enfield.gov.uk/myenfield), a user can register and, then, login to one of the two types of account: Resident or Business/Landlord. To create the first type of account, one needs to fill in a short questionnaire (https://citizensafe.gb.co.uk/CSIF/Registration.aspx?Level=Silver), providing the Electricity Supply Number and main personal data. Creating an account of the second type also requires completing a questionnaire, but this time the user only answers open questions, submitting information such as the name of his/her enterprise, address and the bank account number. A resident’s account registration is done through an external website (https://citizensafe.gb.co.uk/), while business entities can create their accounts without leaving the My Enfield site (https://www.enfield.gov.uk/forms/form/178/my_enfield_account_registration_for_landlords_and_businesses).
The County’s website allows citizens to contact representatives of local authorities with regard to both formal issues (paying taxes, applying for benefits, submitting application for issuing documents) and less formal ones that are, nonetheless, significant from the point of view of the quality of citizens’ life. This relates mainly to the reporting of faults in infrastructure, acts of vandalism or locations hazardous to health. It is possible for citizens to inform local authorities about any places where they should, according to them, intervene.
3. Detailed description categories
|Type of the service's/application user:||
|The application service's usage area:||
|A communication - an indication of all the media and dissemination||
|Access to the full functionality of the service||
|Tracking of user's activity:||
|The service's/application's usage areas||
|Forms of interaction with users:||
|Service's/Application's integration to social networking sites||
|Availability of service/application use instruction||
|Is the connection encrypted?||
4. Service's/Application's integration with social networking sites
|number of fans: 1696|
|number of followers: 6 078, number of tweets: 6 181|
|Flickr||number of pictures: 20|
|YouTube||number of subscribers: 31, number of films: 33|
5. Screen gallery
Homepage << Strona główna >>
Window with options to choose from for taxpayers << Okno wyboru kategorii zgłaszanej interwencji >>
Possible ways of contacting the Council arranged according to the types of issues << Wykaz możliwych sposobów kontaktowania się z władzami miejskimi w zależności od rodzaju zgłaszanego problemu >>
A subpage that allows citizens to communicate with the Council and report detected defects, acts of vandalism, areas particularly hazardous for health, etc. << Podstrona serwisu poświęcona informowaniu mieszkańców o napotkanych w mieście problemach np. wandalizm, miejsca stanowiące zagrożenie dla zdrowia >>