UK: Fix My Street

Fix My Street

1. Implementation procedure

Name of the institution running website/application:mySociety
Type of the institution running website/application: an implementation carried out by a non-governmental institution or a private entity
Source of financing: private resources – foundations, associations
Year of launching the website/application: no data
Service's/application's rating:

2. Implementation's characteristics

FixMyStreet is an application created by mySociety, a non-governmental organisation developing websites and tools that actively promote the empowerment of citizens. The FixMyStreet application was originally designed as a tool enabling Great Britain’s inhabitants to report problems.

The software created by mySociety is made available on rights of an open license and, as such, can be used in any place for the benefit of any community. FixMyStreet makes it possible for users to immediately report the identified problems. Most often reported problems include holes in roads, broken paving slabs, street lightings, etc. To use the application, one only has to register on the website. Registration entails providing one’s e-mail address and generating a login password. All registered users can report problems that have occurred in their places of residence or current locations. Each and every report is sent to a person or institution formally responsible for given issues.

The service also generates reports featuring statistics and visualizations of the whole of submitted information in the form an interactive, regularly updated map. Users are informed about the current state of affairs and the type of interventions. They can also leave their comments or propose solutions to particular problems.

3. Detailed description categories

Type of the service's/application user:
  • G2C: citizens
The application service's usage area:
  • services: cooperation of institutions and citizens in the implementation of public tasks ("we inform, talk and cooperate")
A communication - an indication of all the media and dissemination
  • A website of the institution that provides application / solution eGov; includes a thematic section of the application
Access to the full functionality of the service
  1. Access to the service requires you to register your account on the site - registration requires a specific data
    • postal code
    • other poll's question
Tracking of user's activity:
  • without verification / automatic verification
The service's/application's usage areas
  1. Safety: Reports to police/fire brigade, etc.
  2. The public consultation the government dialogue with citizens, eg. On infrastructure solutions
  3. Collective decision making, crowdsourcing
Forms of interaction with users:
  1. Social networks (connected with Fb, Twitter, etc.)
  2. Search engine
  3. Interactive maps/maps integrated with Google Maps
  4. Transfer content - text, images, videos, etc.
Service's/Application's integration to social networking sites
  • Yes
Availability of service/application use instruction
Is the connection encrypted?
  • Yes

4. Service's/Application's integration with social networking sites

As for: 16.02.2015
Facebook number of fans: 530
Twitter number of followers: 994, number of tweets: 636

5. Screen gallery

Homepage The page allows for searching local problems in a given location based on the provided postal code/street name/area

The page enabling the user to identify a local problem at a specific point of the map

Registration page

The form for reporting local problems

The page offering an overview of all the problems reported by the service’s users