UK: Ofgem – the Office of Gas and Electricity Markets

Ofgem - the Office of Gas and Electricity Markets

1. Implementation procedure

Name of the institution running website/application:The Office of Gas and Electricity Markets - Urząd ds. regulacji rynku paliw i energetyki w Wielkiej Brytanii
Type of the institution running website/application:

an implementation execute by a government institution

Source of financing:

public resources - state budget

Year of launching the website/application: no data
Service's/application's rating:

2. Implementation's characteristics

The Ofgem website is primarily informative. It provides information about:

  • The office (organization, structure, policy, cooperation with other entities),
  • practical information on energy and gas to be used by both individual and group consumers (enterprises, industry) (change of supplier, complaints, bills, tips on how to save, etc),
  • information on the gas market, energy and programs concerning renewable energy,
  • source materials to legal provisions relating to the gas and energy market.

Via the “investigation” interface (proceedings carried against energy and gas producers and suppliers), the website allows each user (consumer, producer, individual person) to check whether a specific company/enterprise was/is not subject to the Office investigation (whether it complies with laws applicable in the UK in the matter of production and supply of energy and gas).
“Consultations” interface indicates what procedures/proceedings are being publicly consulted. One can obtain information on conducted consultations as well as participate in them. The application also allows to subscribe information about other consultations.
The website is integrated with social networking sites such as youtube and twitter.



Subsite – Investigations

Subsite – Investigations

Subsite concerning investigation – proceedings carried out by the office regarding energy and gas companies

Subsite concerning investigation – proceedings carried out by the office regarding energy and gas companies. Using a drop down menu and indicating a company, a client can check whether any investigation was/is carried with regards to the company.

Subsite - Consultations

Subsite – Consultations

Subsite indicating what proceedings

Subsite indicating what proceedings/documents/procedures are subject to public consultation – clicking on a link opens a website comprising data with regards to a specific consultation process and an address for leaving feedback; also an application is available which allows receiving information on other consultations

Subsite – Simpler Clearer Fairer

Subsite – Simpler Clearer Fairer

A link to an information website directly addressed to consumers

A link to an information website directly addressed to consumers

The website allows to leave feedback

The website allows to leave feedback (redirecting to another website), as well as provides links to social media (twitter, facebook, e-mail)

3. Detailed description categories

Type of the service's/application user:
  • G2C: citizens
  • G2B: business
The application service's usage area:
  • participation and opinions ("we inform and talk")
A communication - an indication of all the media and dissemination
  • A website of the institution that provides application / solution eGov; includes a thematic section of the application
Access to the full functionality of the service
  1. Access to the service is not required to verify the identity of users / does not require registration of your account.
Tracking of user's activity:
  • without verification / automatic verification
The service's/application's usage areas
  1. Environmental protection
Forms of interaction with users:
  1. RSS Channel
  2. Social networks (connected with Fb, Twitter, etc.)
  3. Search engine
  4. Video materials
Service's/Application's integration to social networking sites
  • Yes
Availability of service/application use instruction
  • None
Is the connection encrypted?
  • No

4. Service's/Application's integration with social networking sites

As for: 03.03.2015
Twitter number of followers: 12 700, number of tweets: 1414
YouTube number of subscribers: 0, number of films: 33

5. Screen gallery